Frequently Asked Questions
Our customers trust us to provide the highest quality of service. Everyone that we have on staff understands how important your delivery is and will do everything in their power to make sure you have the best possible experience when shipping your items with our service. Here are some help topics
Click on “Tracking”.This box is located on the top of the screen next to “Order Entry”.
Choose, and click the box next to, the method you would like to review your jobs by.
Enter the data requested by the various methods, or choose the most common method: Today’s Jobs”.
Click on LOOKUP JOBS to see your runs. This screen can be customized to show the data you would like to see. Contact our office if you would like us to make any changes.
Other Internet Tools:
Once you become familiar with our Internet ordering and tracking program, you may want to check out some of the other options on our site.
The reporting screen gives you a number of options for analyzing and viewing your deliveries
Here you can access your invoices and account statements.
You can edit, add, or delete the locations that we deliver to for you.
The Customer Service Representative that answers the phone will take your order. Placing your order should take well under 1 minute with the following information.
What you need to place an order:
1. Your account name:
We access your account information by name, or number if you prefer. Stored in our database, and accessed immediately when you place your order, is the location of your facility or office so that we know where to pickup or drop off your package.
We have in our database, the address of most businesses in the Twin Cities area. By simply telling us the company name where you would like us to pick up or deliver to, we generally have the address already on file. Once we have delivered to a company for you, that location becomes part of your account’s permanent file and is quickly accessed when you place your order. If we have not been to the location before, we will need the full address, suite, zip code, contact person and phone number.
3. Type of Service:
Tell us the type of service: Direct, 1 hour, 2 hour, etc.
4. Package information:
Tell us how many packages and the approximate weight of the delivery, and whether the delivery requires anything larger than a car or small pickup truck.
5. Other information:
If you have instructed us that you use a PO# or reference, your account is flagged that we require that in order to place an order. You should also tell us any special information concerning this particular delivery.
Information we give you:
We can give you the price of the delivery based upon the information you give us. Certain situations, such as the occurrence of significant waiting time or a change in the number of boxes or weight of an order can change the price of a delivery from the initial estimate.
2. Job #:
Although we can access your jobs without it, a good reference for you is our job number.
3. Potential problems
Situations such as snow or construction sometimes limits our ability to deliver as quickly as you would like to a certain area. You will be informed of any anticipated delay in delivery when you place your order.
test our Internet Order Site, login as “street” with a password of “fleet”.
Set up a User Name and Password:
Follow the links for setting up an account at www.streetfleet.com or tell your sales representative to set your account up for Internet usages. Tell us the User Name and Password you would like to use.
Go to www.streetfleet.com
Click on “Place an Order”
Enter your User Name and Password.
Click on “Order Entry”. This box is located on the upper left side of the screen and has a picture of a keyboard.
Order Entry Screen:
All fields labeled in red are required fields.
Placed By: Click on the drop down box to display a list of your personnel. If your name is listed, click on it. If you are not listed, click “NEW” and add your name phone number.
Email Tracking: If you would like to be notified by email of the status of your delivery, click on the notification type you want and enter your email address
Pickup Information: Click on the drop down box to display locations that we have been to before for you, then click on the location you want to use or click on NEW to add a location.
Drop off Information: Same instructions as Pickup.
Priority: Choose the service level that you want Round trip: Check this box if you want to enter a round trip delivery.
Ready Time: This will default to the current time, if the package will be ready at a later time or date, you may change this field.
Reference: This is for you information only. If your account has been set up to require this information, it will be indicated in red.
Pickup Comments: Enter any special instructions you have for us.
Pieces and Piece type: Enter the number of pieces and choose the type.
Weight: Enter the approximate total weight of the item(s). Simply enter 1 for envelopes.
Vehicle Type: Choose a type of vehicle that the delivery requires, or leave at Auto-Car if a car will suffice.
Save Job: Click the Save Job Box. The order will reappear with a job number and price. The order has been placed.